Fynbos Forge ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This policy explains what we collect, why we collect it, and how we protect it.

1. What Information We Collect

We only collect information you voluntarily provide when you submit an enquiry through our contact form:

• Name — to address you correctly in correspondence
• Email address or WhatsApp number — to respond to your enquiry
• Project brief — a description of the print you are requesting
• Deadline (optional) — to assist with scheduling

We do not collect payment card details through this website. Payment is handled separately via secure channels agreed upon during the order process.

2. Why We Collect It (Purpose)

Your information is collected solely to:

• Respond to your custom print enquiry within 24 hours
• Confirm feasibility, agree on colours and timelines, and arrange a deposit
• Communicate with you throughout the production and delivery process

We will not use your information for any other purpose without your explicit consent.

3. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

• Contractual necessity — to fulfil the custom order you have requested
• Legitimate interest — to communicate order updates and resolve any issues
• Consent — by submitting the contact form, you consent to us using your information for the purposes stated above

4. How We Store and Protect Your Information

Enquiries submitted via our contact form are received by email. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure, including:

• Limiting access to your information to the people who need it to process your order
• Not storing personal information beyond what is necessary for completing your order
• Using HTTPS on this website

5. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared with a courier or logistics partner, and only to the extent necessary to deliver your completed print to you — in which case only your name, delivery address, and contact number are shared.

6. How Long We Keep Your Information

We retain your personal information only for as long as is necessary to complete your order and resolve any related queries, typically no longer than 12 months after order completion unless required by law.

7. Your Rights Under POPIA

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Objection — object to us processing your information
• Complaint — lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

To exercise any of these rights, email us at hello@fynbosforge.co.za. We will respond within a reasonable time.

8. Cookies

This website does not currently use tracking cookies, analytics cookies, or advertising cookies. No cookie consent banner is displayed because no cookies requiring consent are set.

9. Third-Party Links

Our website links to Instagram and Facebook. These platforms have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party sites.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions or requests, contact our Information Officer:

Fynbos Forge
Cape Town, Western Cape, South Africa
hello@fynbosforge.co.za